DATA & PRIVACY STATEMENT
FIXING US Privacy Notice — United Kingdom & United States
This privacy notice explains how FIXING US collects and uses personal data when you use our website, contact us, or take part in one of our productions. It covers both our UK and US operations:
• FIXING US Ltd, Lime Tree Work Shop, 11 Lime Tree Walk, Sevenoaks, Kent TN13 1YH, United Kingdom (Company No. 09153207) — responsible for data collected in the UK, EEA and rest of world.
• Fixing US Inc, 2 University Plaza, Suite 100, Hackensack, NJ 07601, USA — responsible for data collected in connection with our US productions and US website visitors.
In this notice, "FIXING US", "we" and "our" refer to whichever of these companies is handling your data. Each acts as the data controller (the business that decides how and why your personal data is used) for its region.
Topics:
• What data do we collect?
• How do we collect your data?
• How and why will we use your data?
• How do we store your data, and for how long?
• Who do we share your data with?
• International transfers
• Cookies
• Your rights — UK, EEA and rest of world
• Your rights — United States residents
• A note about health information (US)
• Children
• Changes to our privacy notice
• How to contact us
• How to contact the appropriate authorities
What data do we collect?
FIXING US collects the following data:
• Personal identification information (name, email address, phone number, postal address, etc.)
• Information specific to the service we provide, namely producing insightful documentary material (to build the picture of the protagonist). This may include personal health details, such as broad family history, a basic list of health conditions, thoughts and feelings, goals for the future, and barriers to good health.
• If you appear in a production, your image, likeness and voice in video, audio and photographic recordings, together with the signed release and (where applicable) honorarium and payment details needed to pay you.
Health information is treated as special category data under UK GDPR and as sensitive data under US state privacy laws. We only collect it with your explicit consent, and only where it is relevant to a production you have chosen to take part in.
How do we collect your data?
You directly provide FIXING US with most of the data we collect. We collect and process data when:
• You contact us in response to one of our adverts, or otherwise volunteer information so that we can contact you
• We receive your contact information from one of our partners, who obtained your consent to share it with us for this purpose
• You sign a contributor release form or honorarium agreement for a production
• You take part in filming, recording or photography for a production
How and why will we use your data?
FIXING US collects your data so that we can:
• Contact you
• Propose participation in a video interview, the production of which is the principal activity of our company
• Produce, edit and deliver the production you have agreed to take part in
• Administer any honorarium or expense payments due to you
• Meet our legal, tax and accounting obligations
Where UK GDPR applies, our lawful bases are: your consent (including explicit consent for any health information), performance of a contract (your release form or honorarium agreement), our legitimate interests in running our business, and legal obligation (for example, tax records).
We do not sell your personal data, and we do not use or disclose it for targeted advertising or profiling that produces legal or similarly significant effects.
How do we store your data, and for how long?
FIXING US stores personal data on work computers and in the cloud: as lists and spreadsheets for administrative purposes, as emails for communication, and as video files resulting from our primary activity. We use appropriate technical and organisational safeguards, including access controls and encryption of production media.
We keep your data for no longer than we need it for the purpose of production, or for up to 2 years, whichever comes first, and then delete it from our storage — with two exceptions:
• Signed release forms and consent records are kept for as long as the related content remains in use, so that we can evidence your consent.
• Records we are legally required to keep (for example, payment and tax records) are kept for the period required by law.
Who do we share your data with?
We only share your data with people and organisations directly involved in the production of an interview you have agreed to — for example, our crew, editors, and the client that commissioned the production — and with the carefully selected service providers below. We never sell your data.
Third-party processors — our carefully selected partners and service providers may process personal information about you on our behalf, as described below:
• Digital marketing service providers. We periodically appoint digital marketing agents to conduct marketing activity on our behalf; such activity may result in the compliant processing of personal information.
• Cloud storage, productivity and accounting providers that host our files, email and financial records.
We may also disclose personal data where required by law, court order, or to protect our legal rights.
International transfers
Because we operate in both the UK and the US, your data may be transferred between FIXING US Ltd (UK) and Fixing US Inc (US) — for example, when a UK-managed production is filmed in the US. Where we transfer personal data from the UK to the US, we use safeguards recognised under UK GDPR, such as the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses, so that your data receives an equivalent level of protection.
Cookies:
We use cookies to personalise content, to provide social media features and to analyse our traffic. We also share information about your use of our site with our analytics partners, who may combine it with other information that you've provided to them or that they've collected from your use of their services. You can manage cookies through your browser settings. Where required by US state law, we honour opt-out preference signals such as Global Privacy Control (GPC) as a valid opt-out of any sharing for analytics that qualifies as "selling" or "sharing" under those laws.
Your rights — UK, EEA and rest of world
FIXING US would like to make sure you are fully aware of all of your data protection rights. Under UK GDPR, you are entitled to the following:
• The right to access — You have the right to request copies of your personal data, free of charge.
• The right to rectification — You have the right to request that we correct any information you believe is inaccurate, or complete information you believe is incomplete.
• The right to erasure — You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing — You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing — You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability — You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
• The right to withdraw consent — Where we rely on your consent (including for health information and for appearing in a production), you can withdraw it at any time. Withdrawal does not affect processing that already took place lawfully; your release form explains how withdrawal works for published content.
If you make a request, we have one month to respond to you. To exercise any of these rights, contact us using the details below.
Your rights — United States residents
If you live in a US state with a comprehensive consumer privacy law (including California, Colorado, Connecticut, Delaware, New Jersey, Texas, Virginia and a growing number of others), you may have some or all of the following rights, depending on your state:
• Right to know / access — to confirm whether we process your personal data and obtain a copy of it, in a portable format.
• Right to correct — to correct inaccurate personal data.
• Right to delete — to request deletion of personal data we hold about you.
• Right to opt out — of the sale of personal data, targeted advertising, and certain profiling. FIXING US does not sell personal data or use it for targeted advertising.
• Right to consent for sensitive data — we only collect sensitive data (including health information) with your consent, and you may withdraw that consent at any time.
• Right to non-discrimination — we will never discriminate against you for exercising your privacy rights.
• Right to appeal — if we decline a request, you may appeal our decision by replying to our response; we will explain the outcome of your appeal and how to contact your state Attorney General if you remain unsatisfied.
To exercise any of these rights, contact us using the details below. We will verify your identity before acting on a request and respond within the time required by your state's law (generally 45 days). You may use an authorised agent where your state's law allows it.
Please note that these state laws apply to businesses above certain size thresholds and may not apply to FIXING US in every state; we nevertheless aim to honour the rights above as a matter of good practice wherever you live.
A note about health information (US)
FIXING US is a video production company, not a healthcare provider or health plan. We are not a "covered entity" or "business associate" under HIPAA, and the information you choose to share with us for a production is not covered by HIPAA. We never obtain information from your healthcare providers or medical records — everything we hold comes from you. Where state consumer health data laws (such as Washington's My Health My Data Act) apply, we collect and share consumer health data only with your consent and provide the rights those laws require.
Children
Our website and services are not directed at children. We do not knowingly collect personal data from children under 13. Where a minor takes part in a production, we require the consent of a parent or legal guardian, recorded on the release form.
Changes to our privacy notice
FIXING US keeps this privacy notice under regular review and places any updates on this web page. This privacy notice was last updated on 8 September 2026.
How to contact us
If you have any questions about this privacy notice, the data we hold on you, or you would like to exercise any of your rights, please do not hesitate to contact us.
Email us at: privacy@fixingus.com
Email our Data Protection Lead: dpo@fixingus.com
Or write to us at:
UK: FIXING US Ltd, Lime Tree Work Shop, 11 Lime Tree Walk, Sevenoaks, Kent TN13 1YH, United Kingdom
US: Fixing US Inc, 2 University Plaza, Suite 100, Hackensack, NJ 07601, USA
How to contact the appropriate authorities
UK: If you wish to report a complaint or feel that we have not addressed your concern in a satisfactory manner, you may contact the Information Commissioner's Office (ICO) at ico.org.uk.
US: You may contact your state Attorney General's office (for example, the New Jersey Division of Consumer Affairs or the California Privacy Protection Agency, depending on your state) or the Federal Trade Commission at ftc.gov.